Support サポート
Quick answers to the things people ask most.
How does colouring together work?
Everyone colours the same picture at the same time, each on their own iPad. Up to 4 people can join a picture.
Each person locks the part they’re colouring, so nobody paints over anyone else. Sessions are private: you invite someone, or ask to join theirs.
It works on the same Wi‑Fi, or anywhere using a friend code.
What’s a friend code?
Your friend code lets family and friends find you when you’re not on the same Wi‑Fi. Share yours from the Friends screen, or add someone else’s code there.
Once you’re friends, you can invite each other to colour together from anywhere.
Iro can’t find iPads nearby
Iro needs Local Network access to find iPads on the same Wi‑Fi. It uses it only for that.
To turn it on, open the Settings app and go to Settings → Iro → Local Network.
Check both iPads are on the same Wi‑Fi. Online play with friend codes works without Local Network.
How do I restore my purchase?
Iro Full belongs to your Apple ID, so it’s never lost. In Iro, open Settings and tap Restore purchase.
With Family Sharing, everyone in your family group gets Iro Full too.
Is my colouring backed up?
Yes. Everything saves as you go, and your progress is backed up to your family’s own iCloud. If you get a new iPad, sign in with the same Apple ID and it comes back.
How do I delete everything?
In Iro, open Settings and tap Clear all data. It deletes everything on this iPad, in iCloud and online, including your friends and friend code.
Iro Full isn’t affected because it belongs to your Apple ID. Tap Restore purchase in Settings afterwards.
Do I need an account?
No. Just pick a name and a character emoji. There are no ads and no subscription.
Still stuck? Email us at hello@irocolor.app and we’ll help.